Terms of Service

1. The Services

dato3 designs and operates a portfolio of automated software products and websites. Each product may offer different features and its own pricing, described where it is offered. These Terms apply across all of the Services, unless a specific product presents additional or different terms, which then prevail for that product.

We may add, change, remove or discontinue products and features at any time. We will give reasonable notice of material changes that significantly reduce the core functionality of a paid product.

2. Eligibility and account

You must be at least 18 years old and have the legal capacity to enter into a contract. Some Services are intended for business use. You are responsible for the accuracy of your account information, for keeping your credentials secure, and for all activity under your account.

Where a Service offers accounts, authentication and account data are handled through our infrastructure provider (Supabase). Depending on the Service, you may sign in with email and password or with a third-party provider such as Google.

3. Plans, billing, refunds and chargebacks

Some Services are offered on paid plans, billed in advance on a recurring (monthly or annual) or one-off basis through our payment processor, Stripe. Where a free trial is offered, if you do not cancel before it ends the plan renews and the applicable fee is charged.

By subscribing, you authorise us and Stripe to charge your payment method the applicable fees on a recurring basis until you cancel, and you confirm that the payment details you provide are yours and accurate. You can cancel at any time from the relevant product; cancellation takes effect at the end of the current billing period and stops future renewals.

Prices are shown exclusive of taxes unless stated otherwise. We may change prices with prior notice; changes apply from your next renewal.

Refunds. All fees are non-refundable except where a refund is required by mandatory law or granted by us at our sole discretion. We may review refund requests on a case-by-case basis; a refund granted in one case does not oblige us to grant refunds in any other case. To request a refund, contact support@dato3.com and describe your reason.

Digital services and right of withdrawal. Where a Service is supplied as digital content or services with immediate access, and to the extent you are a consumer with a statutory right of withdrawal (for example in the EU), by starting to use the Service during any withdrawal period you expressly request that we begin performance immediately and acknowledge that you lose your right of withdrawal once the service has been fully performed. Where performance has begun but is not complete, any refund for a validly exercised withdrawal is reduced in proportion to what has already been provided.

Chargebacks and payment disputes. If you believe a charge is incorrect, contact us first at support@dato3.com — most issues can be resolved quickly. Initiating a chargeback or payment dispute for a charge that is valid under these Terms (for example a properly disclosed subscription renewal, or a Service you have accessed or used) is a breach of these Terms. In that case we may: (a) provide our payment processor and the card network with records of your acceptance of these Terms, your use of the Service, and related evidence in order to contest the dispute; (b) suspend or terminate your account; and (c) recover the disputed amount and any dispute fees from you as a debt. Nothing here limits any rights you have that cannot be waived under applicable law or card-network rules.

4. Acceptable use

You agree not to misuse the Services, including: uploading unlawful, infringing or harmful content; impersonating others; attempting to breach or circumvent security; interfering with or overloading the Services; scraping or bulk-extracting data without permission; or using the Services to violate any applicable law or third-party rights.

You remain responsible for the content you submit, publish or generate through the Services, and for ensuring your use complies with the terms of any third-party platform you connect.

5. Third-party platforms and integrations

Some Services let you connect third-party accounts or platforms (for example Google) so we can access data or act on your behalf via their APIs, within the scope you grant. Your use of those third-party services remains subject to their own terms. You can revoke this access at any time from the relevant Service or from your third-party account.

6. AI-generated content

Some Services generate text, replies, reports or other output with the help of artificial intelligence (including Anthropic’s Claude). AI output can be inaccurate, incomplete or inappropriate. Where a Service publishes or acts on AI output, you are responsible for reviewing it, and we provide controls to review, edit or disable automation where applicable. We are not liable for content you choose to publish or rely on.

7. Intellectual property

The Services, including their software, design, content and trademarks, belong to dato3 and its licensors. We grant you a limited, non-exclusive, non-transferable right to use the Services while these Terms are in force. You retain ownership of the content and data you provide, and grant us the rights needed to operate the Services for you.

8. Disclaimers

The Services are provided “as is” and “as available”. We do not warrant that they will be uninterrupted or error-free, and we make no guarantee about specific results. Nothing in these Terms excludes liability that cannot be excluded under applicable law.

9. Limitation of liability

To the maximum extent permitted by law, dato3 is not liable for indirect, incidental or consequential damages, or for lost profits or data. Our total liability arising from the Services is limited to the fees you paid for the relevant Service in the 12 months before the event giving rise to the claim. Mandatory consumer protections are not affected.

10. Termination

You may stop using the Services and delete your account at any time. We may suspend or terminate access if you breach these Terms or use the Services unlawfully. On termination, your right to use the Services ends; provisions that by their nature should survive will survive.

11. Changes to these Terms

We may update these Terms from time to time. We will post the updated version with a new “last updated” date and, for material changes, provide reasonable notice. Continued use after changes take effect means you accept them.

12. Governing law and contact

These Terms are governed by the substantive laws of Switzerland, without prejudice to mandatory protections available to consumers in their country of residence. Disputes are subject to the exclusive jurisdiction of the competent courts at the operator’s domicile in Switzerland, unless mandatory law provides otherwise.

Questions about these Terms: support@dato3.com.